We take fraud prevention seriously to ensure a fair and secure experience for all customers. Chargebacks are a legitimate right and we fully respect customers’ ability to raise disputes through their card issuer.
However, customers who initiate fraudulent chargebacks — meaning disputes filed in bad faith where the purchase was valid and the service was delivered as described — will face the following consequences:
Immediate Account Suspension: The account associated with the fraudulent dispute will be suspended pending investigation.
Permanent Ban from Our Ecosystem: Customers found to have filed fraudulent chargebacks will be blacklisted from future purchases and participation.
Loss of All Associated Access: Any linked accounts, services, or benefits within our ecosystem will be forfeited.
Legal & Financial Repercussions: Fraudulent chargebacks may result in reports to fraud prevention databases and potential legal action.
If you require a refund, please reach out to our customer support team instead of initiating a chargeback. They will assist you with the necessary steps, as long as your request aligns with our refund policy article.